Customer Service Excellence
We will look into Customer Service and Experience issues so that participants will be equipped with those tools and techniques that will enable them to identify the services and opportunities that most miss.
You will also learn the knowledge and skills to change things in your business in ways that will make a difference.
After Sales Service
You will learn to create positive emotions in the consumer that lead to increased satisfaction and loyalty.
After sales services are warranties, phone support, upgrades etc. The last step in the selling cycle but very important!
Handling Objections and Complaints
You will learn how to handle objections in a different way so that you can be more positive and effective.
Mismanagement of complaints can lead to negative results such as a reduction in customers base and a subsequent profit loss.
On the other hand, proper management can create loyal customer base and improve your business image.